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Reference


Web browser freezing after loading Fax STF

Product:
Fax STF 5.0.5
  Type of Product:
Software

Issue: Web browser freezes when online after loading Fax STF

Solution: Reselect modem or disable Fax STF extensions

Details:
I have a Power Macintosh G3 (Blue and White) computer with an Apple V.90 internal modem. After installing FaxSTF 5.0.5, I seem to be experiencing intermittent crashes when browsing the web after a few minutes of use, apparently at random. I tried both Netscape Navigator and Microsoft Internet Explorer.

Also, I notice a delay of several seconds before my modem attempts to dial my internet service provider.

How can I use FaxSTF and avoid these issues?

Apple recommends standard troubleshooting methods first. This includes, but is not limited, to:

  • Running Disk First Aid.
  • Reinstalling the Web browser or Internet access software from the Power Macintosh G3 CD-ROM disc.
  • Verifying functionality with a different browser, FTP client software, or other TCP-based application.
  • Uninstalling and then reinstalling FAXstf.
  • Disabling non-Apple extensions by setting the Extensions Manager control panel to Mac OS All, and restarting.

If the latter suggestion seems to resolve the issue, verify that "Power Mac G3 Internal 56K" is selected as the Fax Modem, in the FAXstf preferences. To verify this, open the Fax Browser (found in the FAXstf 5 folder), and click the "Change Preferences and Fax Settings" button. Do not choose 'Apple/GV 56K.'

See the Apple tech note for more info.


Some Related Information...

Apple TIL Article # 30948

This Document Prepared By Dave Hills on 8/18/99

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